FAQ

California has stringent COVID infection prevention requirements for residential treatment programs, and we are exceeding their standards. Click on the first FAQ for more info. During the pandemic, visiting is limited to outdoor spaces with PPE and physical distancing, and most family meetings will be held virtually.

As you know, there is no pause button for mental health concerns, not even during a pandemic. Our goal as healthcare providers is taking care of our patients who need treatment and support during this stressful and uncertain time. Now more than ever, it is critical to work collaboratively, ensuring that people who need our help know they can still turn to us for support. These are the measures we have taken at Pacific Pathways to ensure patient and staff well-being:

  1. Daily COVID-19 meetings for organization response planning and monitoring.
  2. Implemented hand hygiene protocols in accordance with guidelines issued by the Centers for Disease Control and Prevention (CDC).
  3. Maintaining the highest level of infection control and sanitization.
  4. Limiting business-related travel to essential trips only, requiring CEO authorization.
  5. Monitoring all coronavirus developments, news and recommendations from the Centers for Disease Control and Prevention (CDC), California Covid-19 Task Force,  World Health Organization (WHO) and the Joint Commission (JC) to ensure that Pacific Pathways follows current best-practices to keep our residents and staff healthy and safe.

  6. Emergency preparedness policies updated for pandemic response.
  7. Ongoing communication with our local health officials and acute health care facilities for up to date community-specific guidance and medical care recommendations.
  8. Communication with residents, families, and public health notification processes in place if a case of COVID-19 is identified.
  9. Enhanced illness and infection screenings for all staff entering the premises.
  10. Suspended visitation in the residences to reduce exposure, protecting resident and staff health
  11. Pre-admission travel, exposure, symptom screening, and rapid Covid-19 testing for all new patients who are entering our facility.
  12. Heightened awareness surrounding pre-existing medical conditions and high-risk individuals.
  13. Daily temperature and symptom screening for current residents.
  14. Social distancing measures education for residents and staff to reduce the spread of infectious diseases, such as limited pool hours and smaller groups for adequate social distancing.
  15. Tele-conferences for family programs and family therapy.
  16. Tracking supplies of personal protective equipment.

The Pacific Pathways program is primarily a mental health treatment program for young adults with any of the following concerns: depression, anxiety, substance use, trauma, self-harm, suicidal ideation, ADHD, eating disorders, other mood disorders, difficulty remaining engaged in school or college, struggles with independent living.

The daily program consists of a psychiatric day program modeled on a Dialectical Behavioral Therapy (DBT) approach. We have two levels of daily treatment available to our residents–more or less intensive–depending on need. The residential facilities are staffed 24 hours, and provide a range of wellness activities, independent living skills support, nutritional and exercise coaching, and and a continuing education program. The medical /psychiatric program provides regular psychiatric screenings, medication monitoring and/or prescribing as needed, and health screenings. Psychological and educational evaluations can be provided by our on-call psychologist, which may incur an additional cost.

The average length of stay is 3 months. Generally speaking, all of our residents require continuing care as they move on from Pacific Pathways to school, jobs, or internships in the surrounding world. We’ll be helping you to set up appropriate resources for continuing care, which often includes supportive living while working or attending college.

We’re doing everything possible to make top-quality treatment available at a reasonable cost, and to provide you with a high standard of transparency, responsiveness, accessibility, and clinical care. At numerous points through your experience with us, we’ll be asking you for honest feedback. We hope that you’ll let us know of any part of the process that needs improvement. Your satisfaction means everything to us.

Pacific Pathways keeps the cost of high-quality residential care reasonable by billing your insurance for the cost of all clinical and psychiatric services. In addition, there is a reasonable out-of-pocket charge that covers lodging, all meals, educational support, outdoor and experiential therapies. We say that we are keeping your costs reasonable, because residential treatment with Pacific Pathways costs half as much–or less than half as much— as other, nationally-known, high-quality programs. 

We’ll check your insurance benefits, and at that time we are able to tell you, with reasonable accuracy, what your costs will be. We submit all the insurance billing, so you don’t have to deal with seeking reimbursement from your insurance after the fact. Believe it or not, many nationally-known programs require you to seek reimbursement from your insurance company yourself.

For one thing– the very high quality of clinical staff who specialize in working with young adults and their specific developmental needs. All of our therapists have post-graduate intensive training in Dialectical Behavioral Therapy (DBT). Another important element of our program is that we take wellness or complementary approaches to healing seriously. Mindfulness, taught by instructors trained at Spirit Rock in Marin County–is integrated into the program. We’re connected with the Mandala Springs Retreat Center in Cobb, CA, and our residents attend occasional weekend wellness retreats in the uplifting environment of Mandala. Experiential activities with a focus on sustainability, as well as college courses that focus on sustainability education*– are also integrated into the daily program. We’re serious about organic and healthy foods at Potomac Pathways, and in addition, we’re pursuing certification with B-Lab as a Certified B-Corp, which requires serious and meaningful sustainability goals throughout the organization. *Please note: the college courses are entry-level for-credit courses offered in conjunction with Prescott College; tuition incurs an additional cost. 

Yes. Families and parents are an important part of treatment. During the pandemic situation, we are conducting weekly or bi-weekly family tele-therapy meetings. We also are conducting regular, but, small, mulitfamily get-togethers on-site–mainly for families in the SFO area. And, of course, we can always set up tele-conference calls between family and residents.